Terms of service

Placing an order indicates acceptance of the terms & conditions listed on this page.

Pricing Changes & Misprints

Merchandise, prices and specifications are subject to change without notice. Descriptive, typographic, or photographic errors are subject to correction at any time without notice.

Change / Add / Cancel Order

We strongly recommend reviewing your order prior to clicking on the final place order button. A quick double check will ensure your order accuracy as processing begins immediately to ensure your package is delivered as soon as possible.

Once your items have shipped we are no longer able to make changes or cancel the order, and a Return Merchandise Authorization (RMA) must be requested. We apologize for any inconvenience this may cause. Please contact support if you need to request a cancellation or to arrange a return.

Adding Additional Items

Once your items have shipped we are no longer able to make changes. To add to your order or increase quantity, we recommend you place a new order at www.mudhole.com.

Requests to Exchange or Refund

Easy Online Returns via mail or visiting our Retail Store offers a fast and convenient way to return your purchase. Rest assured we will do all we can to help make your return/exchange as easy as possible.

Returning Merchandise

If for any reason you are not satisfied with your purchase, you may return the item to us within 30 days. An RMA number may be requested online or by phone at (407) 447-7637. You will be provided with an RMA number and instructions for sending the product(s) back to us. Please have your invoice number available. Please note the following:

1. Mud Hole Custom Tackle reserves the right to charge a 10% restocking fee on all returns.
2. To obtain the RMA number, please provide us with the invoice number and reason for the return.
3. Once you receive a return authorization you may return unused items along with all accessories within 30 days for an exchange or refund. All items must be returned in original packaging and in re-sellable condition.
4. Mud Hole Custom Tackle will not accept returned merchandise without a return authorization (RMA) number. This number must be posted in a conspicuous place on the outside of the package.
5. Merchandise must include a copy of your invoice or packing slip. Defective merchandise should be returned directly to the manufacturer under their return policy.
6. Shipping and handling is non-refundable.
7. Please allow up to 2 weeks for credit for returned items.
8. Shipping for returned merchandise must be prepaid by the customer
9. Books, videos and software sales are final.
10. Special orders and personalized goods/apparel may not be returned.

Ordering Offline

We have made every effort to make our web site as easy to use as possible. If you wish to order offline, click here for an order form. If you are mailing your order to us, please print or type the information on the order from. Be sure to include item size and colors where necessary. You must provide a zip code and phone number. The completed form can be sent to us via our toll free fax at 1-800-420-6049, or by mail to Mud Hole Custom Tackle, Inc., 2133 Component Loop Ste 1001, Oviedo, FL 32765.

Safe Shopping Guarantee

Mud Hole Custom Tackle's "Safe Shopping Guarantee" ensures that your credit card is 100% secured when you shop in our web site. We guarantee all purchases against credit card fraud when place through our secure server. The Fair Credit Billing Act states that your bank can only hold you liable for $50.00 of fraudulent credit card charges. In the unfortunate event that someone has unlawfully used your credit card number Mud Hole will cover that liability up to the maximum of $50.00. This guarantee applies to purchases made using Mud Hole's secure server (https: protocol).

Mud Hole Custom Tackle uses "Secure Sockets Layer" software which is the industry standard for website security. When you enter your credit card number, it is encrypted and sent to us. Only our servers can unencrypt your information.

Damaged Packages

If the package was damaged in shipping refuse shipment or make sure the driver notes the damage on the delivery ticket. Save all original damaged packaging material and merchandise for the carrier to inspect.

Warranty Replacements

If you have any questions regarding warranty return procedures, please visit our warranty information page.

Coupon Codes

You must be logged in to claim a coupon.

Coupon codes are intended for retail customers only, unless otherwise specified. Only one coupon code may be applied per order.

Coupons do not apply towards:

• Gift Certificates
• Rod Building Classes
• All-in-One™ Rod Building Kits
• Core / Advanced Rod Building Start-Up Kits
  
• Sale & Clearance items (unless otherwise specified)
  
• Sage, Okuma and Engel products
• Drop-shipped equipment (e.g. Flex Coat)
• Check individual offer page for full details

Clearance, Liquidation & Closeout Items

All sales of closeout and liquidation items are considered final. Returns will not be accepted unless an item has been determined to be defective, at our sole discretion.

Pre-Order Items

For high demand, limited quantity items, Mud Hole offers customers Pre-Order Sales when stocked inventory is expected, but not yet available. Pre-Order Sales are considered completed sales, with customer payment received at the time of the Pre-Order transaction (inclusive of applicable taxes and shipping fees). Pre-Order Sales secure inventory of the selected item for the customer and are fulfilled and shipped to the customer as quickly as possible, once inventory is received and stocked at the Mud Hole warehouse. Mud Hole does not guarantee specific shipping and delivery dates for Pre-Order Sales.